Customer Services

Freeport Braintree offers an escape from the stresses of city shopping.

Everything you need is right here, from great places to eat to fantastic offers and events from over 85 stores!

z Car Parking

Free parking for up 1,500 cars and 10 coaches for up to 6 hours. Shoppers who stay for more than 6 hours will need to extend their free parking ticket by visiting the Tourist Information Centre (located opposite Next) to validate their ticket and avoid penalty charges.

P Gift Cards

When you give a Freeport Braintree gift card, you give the gift of style. The perfect present for the fashion conscious, the cards can be spent in all stores within the centre. To purchase a gift card, please visit the Tourist Information Centre, or for more information click here.

Q Cash Machines

Our free to use ATMs are situated in the middle mall close to the Tourist Information Centre.

3 Baby Changing Facilities

These are available at both public conveniences.


Free Wi-Fi is available at Freeport Braintree for all shoppers.

V Conveniences

There are two sets of facilities on site, one close to the Samsonite store, the other close to the Mama & Papas store.

W Assistance Dogs

For the benefit of all our customers, guide dogs, hearing dogs and all well behaved dogs are allowed on site. Dogs are only allowed to enter stores with the store’s permission.

X Lost Property

For any lost property enquiries, please contact the Tourist Information Centre on 01376 348 168.

r Late Night Shopping

Freeport Braintree is open for late night shopping every Thursday ’til 8pm. Please check our opening hours page for Seasonal Opening Hours information.

2 Wheelchairs

We offer free wheelchair hire for visitors with special needs. Please contact us on 01376 348 168 for further details or to book one.

R Entertainment

If family entertainment is what you are looking for as part of your day out, located opposite Freeport Braintree is a 12 screen cinema that is open throughout the day and into the night, or strike it lucky at ‘Namco’, a ten-pin bowling complex. Please remember to have your car parking validated free of charge at our Tourist Information Centre if your stay will be greater than 6 hours. Take a look at our entertainment for further information.

B Coach Driver Offers

Coach drivers who report to the Tourist Information Centre on arrival will receive a £10 Freeport Braintree gift card, please fill in a registry form before arrival. This can be found under Tourism, Group Bookings.

R Tourist Information

We have a dedicated Tourist Information Centre at Freeport Braintree that can answer any queries regarding local attractions, but also any issues relating to the centre itself.
To contact the tourist information please e-mail