Frequently Asked Questions

Have a question about Freeport Braintree? Our FAQs section might have it covered.

Is parking free at Freeport Braintree? f

FREE car parking is available for all Freeport Braintree shoppers with 1,500 car spaces and 10 coach bays.

Parking Charges – Parking is FREE for up to 6 hours.

Freeport Braintree shoppers who use the car park for more than 6 hours will need to extend their unlimited, free parking by visiting the Tourist Information Centre opposite Next Clearance to validate their ticket and avoid a penalty charge.

Payment for LONG STAY parking can be made by phone or online. Non-shoppers can register by phone by calling 0203 046 0010, quote the location code 5199 and use your credit or debit card to pay.

To register & pay online: visit

What is your returns policy? f

Consumer rights are not affected by buying goods in outlet centres and you are entitled to your money back if something is faulty or was not pointed out to you at the time of buying. We suggest that you check with the store that you have purchased from as to their own returns policy. Some stores may not accept returns and only exchange.

Where can I get further information on the stores? f

Visit the Stores page of this website, where you can select the store that you are interested in. The stores telephone number and unit number can be found on each individual page. Please contact them directly for any further information about their store.

Where can I get a map of the centre? f

Click here to visit our Interactive Map. On this page you will be able to download a village map, also pin point the store that you would like to visit, via our interactive map. On site, you can collect a site leaflet from numerous points around the centre, use one of our directory boards, or use the interactive map via your mobile.

Where do I find information on special opening times at Christmas and Easter? f

Freeport Braintree is open every day except Christmas Day!

We feature Christmas and Easter Opening times on the ‘Opening Times’ page as and when they arise, usually 4 weeks prior to the holiday.

When is late night shopping? f

Thursday until 8pm.

Do you allow dogs on site? f

We only allow guide dogs, hearing dogs and assistance dogs on site, please check with individual stores for approval.

Can I shop online? f

New stock arrives all the time at our outlet shopping villages and is often of limited supply. It’s usually snapped up before we would have chance to put it online! Plus, we offer a unique shopping experience that takes advantage of the Village atmosphere and provides a great day out for all the family, which we wouldn’t want you to miss out on.

What does RRP stand for? f

RRP stands for Recommended Retail Price. This is specified by manufacturers when they produce an item for sale.

What is outlet shopping? f

An idea originally imported from the United States, outlet schemes are defined as dedicated, mall-style developments, often built around a mock street, village square or quay-side. They offer an attractive shopping environment, often with leisure content and extensive car parking provision.

Retailers sell previous season’s stock, end-of-line products, cancelled orders, some quality seconds, discontinued lines and returned merchandise, plus specific outlet stock, all at discounted prices – much lower than those in the High Street, normally discounted between 30 – 80%.