Frequently Asked Questions

If you have any questions then you may find the answer to them in our FAQ’s section.

Is parking free at Freeport Braintree? f

6 hours FREE car parking is available for all Freeport Braintree shoppers with 1,500 car spaces and 10 coach bays.

Freeport Braintree shoppers who intend to use the car park for more than 6 hours, will need to extend their free parking by visiting the Tourist Information Centre opposite Next Clearance to validate their car registration to avoid a penalty charge.

Payment for LONG STAY parking can be made by phone or online. Non-shoppers can register by phone by calling 0203 046 0010, quote the location code 5199 and use your credit or debit card to pay.

To register & pay online: visit

What is your returns policy? f

Purchasing items in an Outlet does not affect your consumer rights. If you find your goods to be faulty or you were not made aware of any faults then you are entitled to your money back. We suggest that you check with the store that you have purchased from as to their own returns policy. Some stores may not accept returns and only exchange.

Where can I get further information on the stores? f

Each store at Freeport Braintree has its own individual page which you can access by visiting our stores page. You will find a telephone number and unit number for the respective store on their dedicated page so that you can contact them directly with any queries.

Where can I get a map of the centre? f

If you want to see the whole of Freeport Braintree online then please take a look at our interactive map. You will be able to locate the stores you want to see upon your visit and can also download a copy of the map that you can carry around with you during your shopping. The interactive map is also accessible via a mobile phone.

Where do I find information on special opening times at Christmas and Easter? f

We open our doors at Freeport Braintree every day except Christmas Day.

To find out our Opening Hours during Christmas and Easter visit our Opening Times page 4 weeks before they occur.

When is late night shopping? f

Thursday until 8pm.

Do you allow dogs on site? f

All guide dogs, hearing dogs and assistance dog are permitted at the Outlet. Check with individual stores for their own specific guidelines on dogs.

Can I shop online? f

Because we are continuously receiving new stock at Freeport Braintree it means that we only have limited supplies available. Everything goes so quickly that there would be very little left to sell online and after visiting we’re sure you will agree that Freeport Braintree offers a unique shopping environment best experienced in person.

What does RRP stand for? f

RRP stands for Recommended Retail Price. Manufacturers specify this price when they make items available for sale.

What is outlet shopping? f

Outlet shopping was first conceived in the USA and has become increasingly popular in many other parts of the world. An outlet is identified as being a series of mall-like developments that sit within a faux street, square or quay-side. They usually also feature car parking facilities and various leisure areas.

Within each Outlet store you will commonly find previous season’s stock, end-of-line items, cancelled orders, quality seconds, discontinued products and returned merchandise. Everything is sold at lower than high street prices with discounts usually between 30-80%.